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Multi-Agent Live Chat with Roles & Routing

Manage unlimited agents on one WhatsApp number. Create departments, control access, and route chats using tags, campaigns, and attributes.

Multi-Agent Live Chat with Roles & Routing

Respond Faster. Route Smarter.

Manage all customer conversations in one place. Assign chats to the right agent, monitor in real-time, and reply faster using smart suggestions and agent roles - all within a unified WhatsApp inbox.

Shared Inbox for Team Collaboration

Real-Time Agent Routing

AI Suggestions for Replies

Role-Based Agent Permissions

Chat Handover & Escalation

Tag, Filter & Track Conversations

Real-World Use Cases

  • Real Estate

    Assign leads to agents based on property or location.

  • Healthcare

    Route patient queries to doctors, admin, or billing instantly.

  • E-Commerce

    Assign product/order issues to relevant support staff.

  • Finance

    Route chats to loan, insurance, or support departments.

  • Distributors

    Assign chat to order, delivery, or returns team.

  • Education

    Route inquiries to admissions, fee, or counselor support.

  • Home Services

    Auto-book appointments, send service reminders, and guide users through support — instantly via WhatsApp.

  • Automobiles

    Route sales vs. service chats to different teams.

  • Tours & Travel

    Share travel packages, answer trip FAQs, and complete bookings — all through a smooth WhatsApp journey.

  • Real Estate

    Assign leads to agents based on property or location.

  • Healthcare

    Route patient queries to doctors, admin, or billing instantly.

  • E-Commerce

    Assign product/order issues to relevant support staff.

  • Finance

    Route chats to loan, insurance, or support departments.

  • Distributors

    Assign chat to order, delivery, or returns team.

  • Education

    Route inquiries to admissions, fee, or counselor support.

  • Home Services

    Auto-book appointments, send service reminders, and guide users through support — instantly via WhatsApp.

  • Automobiles

    Route sales vs. service chats to different teams.

  • Tours & Travel

    Share travel packages, answer trip FAQs, and complete bookings — all through a smooth WhatsApp journey.

  • Real Estate

    Assign leads to agents based on property or location.

  • Healthcare

    Route patient queries to doctors, admin, or billing instantly.

  • E-Commerce

    Assign product/order issues to relevant support staff.

  • Finance

    Route chats to loan, insurance, or support departments.

  • Distributors

    Assign chat to order, delivery, or returns team.

  • Education

    Route inquiries to admissions, fee, or counselor support.

  • Home Services

    Auto-book appointments, send service reminders, and guide users through support — instantly via WhatsApp.

  • Automobiles

    Route sales vs. service chats to different teams.

  • Tours & Travel

    Share travel packages, answer trip FAQs, and complete bookings — all through a smooth WhatsApp journey.

  • Real Estate

    Assign leads to agents based on property or location.

  • Healthcare

    Route patient queries to doctors, admin, or billing instantly.

  • E-Commerce

    Assign product/order issues to relevant support staff.

  • Finance

    Route chats to loan, insurance, or support departments.

  • Distributors

    Assign chat to order, delivery, or returns team.

  • Education

    Route inquiries to admissions, fee, or counselor support.

  • Home Services

    Auto-book appointments, send service reminders, and guide users through support — instantly via WhatsApp.

  • Automobiles

    Route sales vs. service chats to different teams.

  • Tours & Travel

    Share travel packages, answer trip FAQs, and complete bookings — all through a smooth WhatsApp journey.

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this is for wisemelon bot