Shared spaces
A space for each team or topic, so updates reach everyone who needs them.
Team Chat
Talk it through. Right next to the work.
Wisemelon Team Chat is internal messaging inside your Wisemelon workspace. Your team talks in shared spaces or direct messages, mentions the person they need, shares files, and keeps conversations connected to related tasks, where supported. Customer chats stay separate.
Illustration with fictional data.
Why Team Chat
Work talk is scattered. Decisions get lost.
A personal WhatsApp group here, an email thread there, a call nobody wrote down. Team Chat gives your team one place to agree what happens next, inside the workspace where the work already lives.
What you get
Everything a team needs to stay on the same page.
Direct messages
One-to-one when it doesn’t need the whole team.
@mentions
Bring the right person into the conversation, without a phone call.
Files in the conversation
Share the quote, invoice or photo right where it’s being discussed.
Linked to the work
Where supported, keep a conversation connected to its task, so anyone can see what was agreed and who owns it.
Internal, by design
Team Chat stays inside your team. Customer chats live in the shared inbox.
Inside and outside, connected
A customer asks. Your team sorts it out together.
Discuss a customer request with the people who can resolve it, then answer the customer from the same workspace.
- CustomerHi, can my order arrive before Friday?Arrives in the shared inbox →
- Team Chat@Rohan can Operations do Friday?Your team decides, internally.
- TaskConfirm delivery slot · RohanOwned and tracked →
- CustomerYes! It arrives Thursday, 7–9 AM.One answer, agreed by everyone.
Questions
Team Chat, answered.
What is Wisemelon Team Chat?
Wisemelon Team Chat is internal messaging inside your Wisemelon workspace. Your team talks in shared spaces or direct messages, mentions the person they need, shares files and keeps conversations connected to related tasks, where supported.
Is Team Chat separate from customer conversations?
Yes. Team Chat is for your team only. Customer conversations from WhatsApp and other channels live in the shared customer inbox, so team discussion stays inside the team.
Can I message one teammate privately?
Yes. Use a direct message for a one-to-one conversation, or a shared space when the whole team or department should see it.
Can I share files in Team Chat?
Yes. Share documents such as an order confirmation or a quote in the conversation, so everyone works from the same file.
Does Team Chat connect to tasks?
Where supported, a conversation can be linked to the related task, so the discussion and the work stay together and anyone can see what was decided.
Why not just use a personal WhatsApp group for my team?
Personal groups mix work with personal chats, stay on personal phones when people leave, and are disconnected from your customer records and tasks. Team Chat keeps work conversations in your business workspace, next to the work they are about.
Works with
One workspace. Fewer tabs.
Bring your team’s talk back to work.
Start free with 2,500 credits at sign-up, or book a demo and we’ll show you around.