Visit summary
Your Visit Summary
Generated from your consultationShared by Sunrise Hospital
During Visit
A more connected patient experience.
Bring communication, coordination, and intelligent assistance together across the patient experience.
OPD · Outpatient
The OPD visit shouldn’t feel like waiting, wondering, and remembering.
Give patients visibility, answers, and a way to stay connected to what happened during their visit.
When is my turn?
Appointment11:00 AM
Now 11:34The problem
11:42 AM · OPD waiting area
When is my turn?
The patient waits. But doesn’t know how long.
An appointment time tells patients when to arrive — not when they’ll actually be seen.
Appointment
11:00
Now
11:42
Your turn
—:—
What if patients knew?
With WisemelonQueue Management
11:42 AM · Same waiting area
I know.
Token A108 · about 12 min. We’ll message you when you’re next.
WhatsApp · 11:42OPD QUEUEGeneral Medicine · Room 411:42
Now serving
A104
Proceed to Room 4
Next
A105A106
Your token
A108
Estimated wait · 12 min
Token A104 — please proceed to Room 4 · टोकन A104 — कृपया कक्ष 4 में जाएँ · టోకెన్ A104 — దయచేసి గది 4కి వెళ్ళండి · Updates are also sent to your WhatsApp
Live queue · updates as each consultation endsWall display · 55″
Know when it’s your turn.
Real-time queue visibility without repeated questions at reception.
The problem
11:52 AM · Consultation, Room 4
The consultation ends. Questions don’t.
Room 4 · General Medicine6 min
“Get a blood test done.”Dr. Meera Rao
Listening closely.
A lot to take in, in six minutes.
4:20 PM · Later, at work
Reception · BusyCall Centre · Busy
4:21
‹SH
Sunrise HospitalReception · last seen yesterday
Today
Can I eat before my blood test?
No reply
Message
What if patients could simply ask?
With WisemelonAI Patient Assistant
4:21 PM · On WhatsApp
Ask. Get answers. Keep moving.
Give patients immediate answers to routine questions, in the language they prefer.
- Answers from your hospital’s own guidance
- On WhatsApp, where patients already are
- Hands over to staff when a person is needed
I got my answer.
Language
4:21
‹
Sunrise Hospital Patient Assistant · by Wisemelon
Today
Can I eat before my blood test?
Your test requires fasting. Please follow the preparation instructions provided by your hospital.
Sunrise Hospital · Test preparation guide
Can I drink water?What time should I come?
Message
The problem
Three days later · Home, 8:40 PM
Was this once or twice a day?
Important details are easy to forget.
A short consultation can hold information patients need long after they leave.
Vitamin D3once? twice?
Blood test — fastinghow long?
Follow-upwhen?
What if the visit came back with you?
With WisemelonAI Visit Summary
8:41 PM · Home
I can listen again.
Your visit. Ready to revisit.
Summary, transcript and audio of the consultation, shared with the patient on WhatsApp.
OPD · A108
One connected visit
A more connected OPD experience.
- ARRIVE
When is my turn?
— - KNOW YOUR TURN
I know.
Queue Management - CONSULT
Can I eat before the test?
— 
ASKI got my answer.
AI Patient Assistant
REMEMBERI can listen again.
AI Visit Summary
OPD Experience
Give every OPD visit a more connected experience.
See how Wisemelon can connect the patient experience around every consultation.
NEXT · POST VISIT
The patient leaves. The relationship doesn’t.
Continue the experience with reports, reminders, follow-ups, and ongoing patient engagement.
Explore Post VisitIPD · Inpatient
Make every moment of care feel connected.
From the hospital room to the care team and the family at home, keep every interaction connected throughout the patient’s stay.
When a patient stays in a hospital, care doesn’t happen in one moment. It happens through hundreds of small interactions.
ASKTRACKKNOWREMEMBERCONTINUE
The problem
Day 2 · 2:35 PM · Room 612
28°CRoom temperature · AC not cooling
“The AC isn’t working.” · 2:10 PM
I already asked. When will someone come?
Arjun MehtaRoom 612 · 28°C and rising
A simple request shouldn’t become another wait.
Patients shouldn’t have to repeatedly ask whether someone is handling their request.
Asked
2:10
Asked again
2:35
Someone coming
—:—
What if every request was visible?
With WisemelonPatient Request & Ticketing
Day 2 · 2:10 PM · Room 612
Every request. Tracked to resolution.
Connect patients with the right team and keep every request visible until it is resolved.
Someone’s on it.
2:10
‹
Sunrise Hospital Room 612 · Requests
Today
The AC in my room isn’t working.
Request received#MT-2418
- Received
- Assigned to MaintenanceRamesh K. · Floor 6
- In progress
- Resolved
Estimated resolution15 min
Message
Hospital team view
Patient sees every update
Maintenance · Floor 6
AC not cooling — Room 612
From patient via WhatsApp · 2:10 PM
Target 15 minIn progress
The problem
Day 2 · 3:05 PM · Ward corridor
Patients shouldn’t have to chase information around the hospital.
When is the doctor coming?to the ward nurse
RN
Sometime in the afternoon, I think.
Any idea what time?to the ward attendant
WA
Please check at the nurse station.
The answer exists — just not where the patient is
What if patients could simply ask?
With WisemelonAI Patient & Family Assistant
Day 2 · 3:06 PM · On WhatsApp
Answers, without another call.
Give patients and families quick access to routine hospital information and help them know what happens next.
- Connected to schedules, tests and ward information
- For the patient and approved family members
- Clinical questions go to the care team
Now I know.
3:06
‹
Sunrise Hospital Patient Assistant · by Wisemelon
Today
When is the next doctor round?
Dr. Sharma’s round is scheduled between 4:00–5:00 PM. You’ll receive an update when the round is completed.
Ward 6B round schedule
Message
The problem
Day 2 · 3:40 PM · Priya, at work
4h 38msince her first message · no reply
Any news?
P
PriyaArjun’s wife · concerned, waiting
3:40
‹FA
FamilyRavi, Mum, Arjun
Today
How is he?
Did the doctor come?
Any update?
No reply
Message
When there is no update, families are left wondering.
Families shouldn’t have to keep calling the patient or hospital just to know what happened during the day.
What if the update came to them?
With WisemelonCare Updates
Day 2 · 3:45 PM · Priya, at work
He’s doing okay.
P
PriyaConcerned → reassured
3:45
‹
Sunrise Hospital Care updates · Arjun Mehta
Today
Patient Care Update
Arjun Mehta · Room 612 · Ward 6B
- Doctor round completed
- Blood test completed
- Medication administered
- CT scan scheduled
Next update after investigation
Message
Keep families informed, without keeping them on hold.
Share relevant care updates with families through the communication channel they already use.
Only to family contacts the patient has approved.
The problem
Day 2 · 4:05 PM · Room 612, Priya visiting
What happens next?
PArjun & PriyaUncertain
Hospital care can feel complicated when the next step isn’t clear.
Doctor rounddone
Blood testdone
CT scan4:30 PM
After that?
With WisemelonAI Guidance
Day 2 · 4:06 PM · On WhatsApp
Make the next step easier to understand.
Keep patients informed throughout their stay while giving care teams a clear path for escalation when human support is needed.
Guidance comes from hospital-provided information. Decisions about care stay with the care team.
4:06
‹
Sunrise Hospital Patient Assistant · by Wisemelon
Today
What happens after my scan?
Your care team will review the report and advise you on the next step.
Your care plan · Ward 6B
Message
The problem
Day 3 · 10:20 AM · Morning round
mild inflammation
IV antibiotics until tomorrow
then tablets for 5 days
low-fat meals
follow-up in 2 weeks
The CT shows mild inflammation. We’ll continue the antibiotics and review tomorrow.Dr. Sharma · General Surgery
Important details are easy to forget.
During a hospital stay, patients and families receive a lot of information across multiple conversations.
What did the doctor say about this?
ArjunLooking at the tablets on his tray
What if the important parts stayed with you?
With WisemelonAI Care Summary
Day 3 · 11:05 AM · Room 612
Once more, from the medication.
ArjunListening, earbud in · confident
Your care. Ready to revisit.
Keep important parts of the conversation available when patients and families need to revisit them.
Care summary
Your Care Summary
Shared with Arjun and PriyaSunrise Hospital
Reports
Day 3 · 12:40 PM → 1:30 PM
Reports
The problem
The test may be done. The patient is still waiting for the information.
Is the report ready?
Blood test from this morning
Sample collected 7:30 AMReport · not shared
With WisemelonReport Sharing
Make important information easier to reach.
Sunrise Hospital
WhatsApp · 1:30 PM
WhatsApp · 1:30 PM
Your report is ready
PDF
Blood Test ReportCBC · CRP · LFT · Day 3, 7:30 AM
Deliver relevant reports and information through a familiar digital channel.
Discharge
Day 4 · 11:00 AM
The stay ends. The story changes setting.
Room 612Discharge summary signed · 10:40 AM
CorridorBilling cleared · medicines collected
HomeArrived 12:15 PM
The problem
Day 4 · 8:40 PM · Home
What do I need to do now?
Discharge shouldn’t feel like the end of support.
Discharge summary4 medicinesBlood reportFollow-up — when?
With WisemelonMedication Reminders · Follow-up
Day 5 · 8:00 AM · Home
I know what’s next.
8:00
‹
Sunrise Hospital After-care · Arjun Mehta
Today
Medication · 8:00 AM
Time for your prescribed medication.Report
Your report is available.Follow-up
Your follow-up is tomorrow at 5:00 PM.Care reminder
Remember to follow the instructions provided by your care team.Message
Care continues beyond the hospital.
Stay connected with patients through medication reminders, reports, follow-ups, and ongoing engagement after discharge.
One connected stay
The patient, the care team and the family — on one thread.
ASKI need help.Request & Ticketing · AI Assistant
TRACKMy request is being handled.Live request status
KNOWMy family gets an update.Care Updates · AI Guidance
REMEMBERI can revisit what the doctor said.AI Care Summary · Report Sharing
CONTINUECare continues at home.Reminders · Follow-up
IPD Experience
Connect the patient, care team, and family throughout the stay.
See how Wisemelon can connect patient communication, hospital requests, care updates, AI assistance, summaries, reports, and post-discharge engagement.
NEXT · POST VISIT
The patient leaves. The relationship doesn’t.
Continue the experience with medication reminders, reports, follow-ups, and ongoing patient engagement.
Explore Post Visit