E-commerce
The Problem ?
D2C brands and online stores are flooded with repetitive WhatsApp queries - “Where’s my order?”, “Is this available in size M?”, “How do I return?” Support teams struggle to keep up, leading to delayed responses, frustrated customers, and poor brand experience. Cart abandonment and COD cancellations are high due to lack of timely nudges. There’s no easy way to retarget users with personalized offers or follow-up with shoppers who browsed but didn’t buy. As product lines grow, it becomes harder to manage communication, share FAQs, or provide order-specific updates without a centralized, automated setup.
Wisemelon to the rescue
Automated Replies for Product & Order FAQs
Instantly answer queries related to sizing, colors, availability, delivery timelines, and return policies - tailored per product line or category. Use uploaded docs or website content to train the system and reduce manual responses.
Let Buyers Browse Your Catalog Inside WhatsApp
Display your product catalog within WhatsApp so customers can browse categories, view item details, and place orders without ever visiting your website. This reduces friction, increases product discovery, and improves conversion rates especially on mobile.
Track. Notify. Deliver Automatically.
Connect your order system to WhatsApp via webhook, enabling customers to track their orders in real time without having to ask. Reduce ticket load and improve satisfaction by sending automated updates on dispatch, delivery, or delays-keeping them informed at every step.
AI-Powered Retargeting & Upsell Campaigns
Automatically segment customers based on purchase history, location, or behavior. Run targeted campaigns like “Back in Stock,” “Similar Items You May Like,” or “Bundle Offers” - all personalized through AI to improve repeat purchases and LTV.
Smart Routing to Support or Sales Teams
Divide queries between support (returns, refunds) and sales (product questions, bulk buying) using keyword-based auto-routing. Assign team members to specific product ranges or workflows, ensuring faster responses and clear accountability.
Real-Time Inventory with Smart CRM Capabilities
Wisemelon syncs your inventory with WhatsApp so customers see only what’s available, cutting down on repeated “Is this available?” messages and saving time. Enquiries and chats are stored in the built-in CRM for a full view of each customer, and you can connect external CRMs to manage follow-ups and data without switching tools.