Healthcare
The Problem ?
Private clinics, diagnostic labs, and healthcare centers are flooded with unstructured WhatsApp messages-appointment requests, lab reports, prescriptions, and insurance queries-all hitting a single number. Receptionists manually forward messages to doctors or billing teams, often missing critical updates or sending incorrect replies. There’s no routing system, no way to prioritize urgent cases, and no privacy control over sensitive medical data. Staff lose hours handling repetitive questions and sending manual reminders, leading to missed appointments and frustrated patients. As message volume grows, so do delays, inefficiencies, and the risk of losing patient trust.
Wisemelon to the rescue
Instant Appointment Booking & Doctor Info
Automate replies for appointment slots, consultation charges, and doctor availability, personalized per branch or department. Patients get instant answers on WhatsApp and can confirm bookings without waiting for a human reply.
Smart Routing to Departments
Assign dermatology, cardiology, diagnostics, or admin teams as departments within your WhatsApp system. Messages get routed directly based on patient queries – no more forwarding between staff or delays in resolution.
Patient Privacy Made Easy
Protecting patient identity is crucial, especially when multiple staff members or departments share the same WhatsApp inbox. Wisemelon masks phone numbers and replaces them with unique IDs or names, so your team can respond quickly without accessing personal contact details.
Test Report & Instruction Automation
Share test reports instantly through WhatsApp without manual effort. You can also train the AI using documents like sample collection guidelines, fasting instructions, or post-procedure care. This allows the system to answer common FAQs automatically and send the right information at the right time, with no more copy-pasting or repeated explanations.
AI-Personalized Campaigns
Send customized WhatsApp campaigns like “Free Sugar Check-Up Week” or “Time for your annual dental cleaning” based on each patient’s past interaction, treatment type, or inactivity. AI helps you identify and segment the right audience and suggest campaigns that work.
Never Miss a Critical Follow-Up
Automatically identify patients who cancel, don’t show up, or miss key follow-ups, and trigger timely WhatsApp reminders to re-engage them. This helps reduce no-shows, improves continuity of care, and ensures better patient outcomes without manual tracking.