Home Services
The Problem ?
Home service providers rely heavily on WhatsApp for bookings, but most messages are unstructured – customers send vague texts like “Need AC repair” or “Is facial service available tomorrow?” Technicians or field staff often use personal numbers, making it hard to track service status or team performance. There’s no system to schedule appointments clearly, send reminders, or collect reviews after service. Missed follow-ups and inconsistent communication lead to poor customer experiences and loss of repeat business. As operations grow across areas, managing local teams without data visibility or control becomes almost impossible.
Wisemelon to the rescue
Turn Enquiries into Structured Bookings Instantly
Use WhatsApp flows to guide customers through booking – choose service type, preferred time, location, and urgency. This ensures bookings are standardized and reduces time spent clarifying requests manually.
Let AI Handle Common Questions & Upsell Services
Train the system with service menus, pricing sheets, and area-wise availability. Wisemelon’s AI replies instantly to FAQs like “Do you do sofa shampooing?” or “What’s the rate for deep cleaning?” and can even upsell complementary services like “Add kitchen cleaning to your bathroom package?”
Assign Technicians Based on Area or Service Type
Create departments for each region or service category (e.g., Cleaning, Repairs, Grooming). Assign roles so customer queries automatically go to the right technician or team - no need for manual sorting or forwarding.
Protect Customer Numbers During Field Coordination
Allow field staff to communicate via WhatsApp using order IDs or names, without revealing real customer phone numbers. This protects client privacy and builds more trust.
Keep Track of All Jobs with Team-Wide Oversight
Managers can view every ongoing service chat in real-time, including who’s been assigned, what’s pending, and where delays are happening. Role-based access ensures agents only see what they’re responsible for, while admins monitor everything centrally.
AI Retargeting with Smart Insights
Leverage AI to analyze customer behavior and automate WhatsApp reminders, feedback requests, and re-engagement messages. From prompting repeat bookings to knowing the right time to follow up, AI helps you retarget customers with precision - saving time and boosting conversions.