01 · Appointments
Know what’s coming next.
Upcoming appointment
Dr. Mehta
10 Oct · 10:30 AM
Follow-up consultation
Appointments stay connected to the patient’s overall journey.
Explore Patient JourneysPatient OS · Patient 360
One patient.
Everything in one place.
Bring patient information, interactions, appointments, requests and journey context together in one connected view — so every team understands the patient before they act.
Patient 360Post-Visit
AS
Ananya SharmaPatient ID · WM-10482
- CurrentPost-Visit
- Needs attentionReport pending
- NextFollow-up · 10 Oct
- Patient details
- Appointments
- Interactions
- Requests
- Journey
The patient story
Your team shouldn’t have to search for the patient story.
A patient may have an appointment, a conversation, a request and a follow-up — but the information can sit in different places. Patient 360 brings it together.
- Appointments
- Conversations
- Patient history
- Requests
- Follow-ups
Patient 360
Complete patient context
Patient context
Everything about the patient, at a glance.
See who the patient is, what has happened, what’s happening now and what needs attention.
Patient 360Search patients
AS
Post-Visit
Ananya SharmaPatient ID · WM-10482
- CurrentPost-Visit
- Needs attentionReport pending
- NextFollow-up · 10 Oct
Patient information
- Age
- 34
- Contact
- +91 98 ••••• 40
- Location
- Hyderabad
Upcoming appointment
10 Oct · 10:30 AM
Dr. Mehta · Follow-up consultation
Recent interaction
Conversation started
Yesterday · 3:52 PM
Open request
Report request
In progress Diagnostics
- Appointment bookedOnline · follow-up with Dr. Mehta
- Hospital visitConsultation completed
- Report requestedDiagnostics · awaiting release
- Support request“I haven’t received my report yet.”
- Follow-upScheduled · Dr. Mehta
- Follow-up consultationDr. Mehta · Cardiology
- ConsultationDr. Mehta · Cardiology
Confirmed A reminder goes out the day before and the morning of.
Ananya Sharma · WhatsApp · 3:52 PM“I haven’t received my report yet.”
- Appointment confirmedOutbound · WhatsApp
- Visit reminderOutbound · WhatsApp
- Report queryInbound · WhatsApp
Open request
Report not received
- Raised
- 09 Sep · 3:52 PM
- Department
- Diagnostics
- Status
- In progress
Patient 360 holds the context. Ticketing owns the resolution.
Patient history
See the patient story at a glance.
Know what happened, what’s happening now and what comes next.
TimelinePost-Visit
AS
Ananya SharmaPatient ID · WM-10482
- Needs attentionReport pending
- NextFollow-up · 10 Oct
- Appointment booked
- Hospital visit
- Report requested
- Support request
- Follow-up
Your team gets the full story before they respond.
In the moment
The context your team needs, when it matters.
Appointments, conversations and requests stay connected to the same patient.
ConversationWhatsApp
Ananya Sharma · 3:52 PM“I haven’t received my report yet.”
Patient context
- Last visit
- 04 Sep
- Report
- Pending
- Request
- Open
- Department
- Diagnostics
AppointmentConfirmed
Upcoming appointment
Dr. Mehta
10 Oct · 10:30 AM
Follow-up consultation
Previous visit04 Sep
The next interaction starts with context — not a blank screen.
From context to action
The right next step starts with knowing the patient.
Patient 360 gives the team the context behind what needs to happen next. The step itself belongs to the product built for it.
02 · Education
Give patients the right information.
For Ananya
Your upcoming procedure
- What to prepare
- What to expect
- Recovery information
Patient context helps deliver information that matters to the patient.
Explore Patient Education03 · Ticketing
Handle requests with the full context.
Open requestIn progress
Report not received
- Patient
- Ananya Sharma
- Department
- Diagnostics
Requests stay connected to the patient while Ticketing manages the work.
Explore TicketingSee Patient 360 in action.
See how Wisemelon brings patient context together for your teams.
For every team
One patient. Different teams. One shared context.
Give authorised teams the information they need to work with the same patient from their own point of view.
Front deskPatient details
Doctor & care teamAppointment & history
Patient 360Post-Visit
AS
Ananya SharmaPatient ID · WM-10482
One record. Each team sees the part of it they are authorised to work with.
Care coordinatorJourney & follow-up
Patient supportRequests & conversations
Whole hospitals run this way in Hospital Management; single sites in Clinic Management.
From knowing to doing
Knowing is only the first step.
When something needs to happen, Patient 360 gives the workflow the context it needs.
- Report pendingThe trigger
- Patient contextPatient 360
- WorkflowOrchestration
- Team notifiedDiagnostics
- Patient updatedOn WhatsApp
Patient 360 provides the context. Workflow Orchestration manages the work.
From one patient to the bigger picture
One patient can tell you something. Thousands can show you a pattern.
Patient-level context can contribute to broader insights across patient experience and healthcare operations.
Patient OS
Patient 360 is where the patient relationship starts.
Start with patient context, then connect every interaction that follows.
FAQ
Frequently asked questions
What is Patient 360?
Patient 360 gives healthcare teams one connected view of a patient’s relevant information, interactions, appointments, requests and journey.
What can my team see in Patient 360?
Teams can see relevant patient details, activity, appointments, interactions, requests, journey status and other information available through connected systems and authorised access.
How does Patient 360 help hospitals and clinics?
It helps teams understand the patient’s situation without searching across different conversations, departments and systems.
Is Patient 360 a CRM?
Patient 360 includes some CRM-like capabilities, but it is designed around the healthcare relationship and the patient’s journey across the organisation.
Can appointments be part of Patient 360?
Yes. Appointment information can be connected to the patient’s broader context and journey.
Can Patient 360 connect with Ticketing?
Yes. Patient requests can remain connected to the patient’s profile and context while Ticketing manages the request and its resolution.
Can Patient 360 support patient education?
Patient 360 provides the patient context that can help determine what information may be relevant. Patient Education handles the actual education experience.
What is the difference between Patient 360 and Patient Intelligence?
Patient 360 helps teams understand an individual patient. Patient Intelligence analyses patient activity and behaviour across patients and journeys to identify broader patterns and insights.