Patient OS · Patient Journeys
Create custom patient experiences for appointments, assessments, intake, requests and more — then publish them wherever your patients interact with you.
Sunrise Hospital
Your cardiology appointment isn’t booked yet. You can choose a doctor and a slot here.
Book an AppointmentStep 1 of 4
Book an Appointment
Find a specialist
Choose a date
Choose a time
The journey builder
Create a custom experience for every important step of the patient journey — and decide exactly what the patient sees at each one.
Step 1 of 4
Book an Appointment
Find a specialist
Choose a date
Choose a time
Step 2 of 4
Before your appointment
Let’s understand a little more about you. This takes about two minutes.
What brings you in today?
Step 3 of 4
Upload your reports
Anything you already have. You can add the rest at the hospital.
Step 4 of 4
Appointment confirmed
01 October · 10:30 AM
Dr. Ananya Rao · Cardiology · Sunrise Hospital
Every step can have its own patient-facing experience.
Experience types
The same builder produces very different screens, because the patient needs something different at each point of care.
Appointment booking
No call queue, no callback, no front-desk time spent on scheduling.
Available today
Pre-assessment
The consultation starts with the history already in front of the doctor.
Question 2 of 6
How long have you had these symptoms?
Patient intake
Registration finishes at home instead of in a queue at reception.
Step 2 of 3
Ticketing
The request becomes a ticket your team can work, and the patient can see where it stands. Ticketing handles the rest.
After submitting
Request #1048 In progress
Discharge summary · raised 2 hours ago
View statusWebfronts
Create patient-facing experiences from Wisemelon and make them available through supported entry points, without rebuilding the experience for every interaction.
Pre-assessment Webfront
Inside a conversation
Your appointment is tomorrow at 10:30 AM. Please complete your pre-assessment before you arrive.
Complete Pre-AssessmentOn your hospital website
Before your appointment
Complete your pre-assessment
Six short questions. Your care team sees your answers before you arrive.
StartOne experience. Multiple entry points.
Custom experience
Customise the patient-facing experience to match your organisation’s brand, content and design — and see the change before a patient does.
Before your appointment
Six short questions before you see Dr. Ananya Rao.
What brings you in today?
Preview updates as your team edits.
Your team controls how the patient experience looks and feels.
Journey visibility
Understand how patients move through the experiences you build — where they continue, where they stop and what gets completed.
Every interaction inside the experience becomes journey visibility. Patient Intelligence turns it into a pattern.
We’ll build one around a service line you actually run.
A real journey
Eight minutes on a Tuesday evening, on a sofa, on a phone. No app, no login, no phone call to the hospital.
Arjun reads a message from the hospital and taps the link inside it.
Nothing to install, no account to create, no password to remember.
Cardiology, Dr. Ananya Rao, 01 October at 10:30 AM.
Six questions his care team wants answered before he arrives.
His answers and his uploaded reports reach the care team the same evening.
Journey completeDifferent care journeys
A diagnostics patient and a surgical patient need different experiences. Build each one the way that service actually runs.
Journeys are built per service line, so they scale the way your organisation does — from a single clinic to a whole hospital.
Journey adaptation
A patient’s answers and actions can determine what they see next — a different assessment, a reminder, or a request that is now being worked on.
An answer changes the path
Have you had this procedure before?
An action that never happened
A request the patient raises
Patient Journeys decides what the patient sees next. Workflow Orchestration decides what your team does about it.
Patient OS
Patient Journeys builds what the patient moves through. The rest of Patient OS knows who they are, talks to them, explains things and resolves what they ask for.
FAQ
Patient Journeys helps healthcare organisations create and manage the digital experiences patients move through, including appointment booking, assessments, patient intake, requests and other patient interactions.
Webfronts are custom patient-facing experiences that can be created and published from Wisemelon for activities such as appointment booking, pre-assessment, patient intake and ticketing.
Yes. Healthcare organisations can customise the patient-facing experience to match their branding, content, structure and visual identity.
The same Webfront experience can be made available through supported entry points, allowing organisations to create the experience once rather than rebuilding it for every entry point.
Yes. Webfronts can be created, configured, previewed and published from the Wisemelon platform.
Yes. Wisemelon can provide visibility into patient interactions with the experience, including journey progress, completion and points where patients stop.
Yes. Organisations can create different experiences for areas such as OPD, diagnostics, surgery, chronic care and other patient journeys.
Yes. A journey can be designed so the next experience depends on the patient’s responses or completed actions.
No. Patient Journeys focuses on the experience the patient moves through. Workflow Orchestration focuses on the work happening behind the scenes to support that experience.
Build the digital experience that guides them there.