01
Financial Operations
- What was billed?
- What was collected?
- What is outstanding?
Financial Operations
See the money moving through the hospital.
Connect billing, collections and outstanding amounts across OPD and IPD, so hospital teams can see what was billed, what was collected and what still needs attention.
Today
25 Sep 2026
Billed₹18.6L
→
Collected₹15.2L
=
Pending₹3.4L
- OPD₹5.8L
- IPD₹9.4L
- Other₹3.4L
The hospital's financial position, not a list of invoices.
From service to revenue
Every service creates a financial event.
A consultation, diagnostic test, procedure, medicine, room stay or other hospital service eventually needs to be reflected financially. When those charges, payments and outstanding amounts are difficult to connect, management loses visibility into the actual financial position.
ServiceDelivered
BillGenerated
PaymentPart received
Financial visibilityThe whole position
01
The hospital problem
Charges happen across the hospital.
A patient's financial activity does not come from one place, and for inpatients it keeps accumulating through the stay. When it is spread across workflows, it becomes difficult to know whether everything that should be billed has actually been captured.
ConsultationProceduresDiagnosticsPharmacy
Room & bedNursingConsumablesOther services
How Wisemelon connects it
Bring hospital charges into one financial view.
Connect financial activity across OPD, IPD and hospital services so teams can see what has been billed and where the revenue is coming from.
Financial operations · billed
This period
Total billed ₹184.5L
View by
DepartmentServiceDoctorPayerPeriod
02
The hospital problem
Billing tells you what was charged. It doesn't tell you what was collected.
How much actually came in? How much remains pending? Which payment modes were used? Which transactions still need reconciliation? The question is the hospital's real collection position.
How Wisemelon connects it
See billed, collected and pending together.
Billed today₹18.6L
→
Collected₹15.2L
=
Pending₹3.4L
Payment collection
- UPI₹6.8L
- Card₹4.1L
- Cash₹2.7L
- Bank₹1.6L
Collections₹15.2L
- IPD₹7.2L
- OPD₹5.8L
- Diagnostics₹1.1L
- Other₹1.1L
03
The hospital problem
Outstanding amounts don't disappear. They need visibility.
Patient balances, partial payments, advances and adjustments, corporate and payer balances, pending settlements. The finance team needs to know what is pending, how much, how long it has been pending and what needs attention.
How Wisemelon connects it
Know what is still waiting to be collected.
Outstanding₹20.4L
- Patient₹8.4L
- Payer₹7.8L
- Corporate₹4.2L
Total outstanding ₹20.4L
Outstanding age
- 0–30 days₹11.2L
- 31–60 days₹5.8L
- 61–90 days₹2.4L
- 90+ days₹1.0L
And the balance itself is actionable.
Open any outstanding amount and the bill, the last payment and the next action are on the same screen.
Patient balancePartially paid
- Patient
- A**** R****
- Bill
- IPD · final bill
- Outstanding
- ₹48,500
- Last payment
- ₹25,000
04
The hospital problem
Management needs the financial picture, not just individual bills.
A billing team can see transactions. Leadership needs to know how much was billed and collected, what remains outstanding, which departments and services generate revenue, and how that is changing.
How Wisemelon connects it
Turn billing activity into financial visibility.
Total billed₹184.5L
→
Collected₹161.2L
=
Outstanding₹23.3L
Revenue trendApr – Jul
- Apr₹38.2L
- May₹44.9L
- Jun₹51.4L
- Jul₹58.1L
Whole hospital
One financial view across OPD and IPD.
See the financial position across outpatient and inpatient activity without forcing teams to combine separate reports manually.
| OPD | IPD | Total | |
|---|---|---|---|
| Billed | ₹42L | ₹68L | ₹110L |
| Collected | ₹38L | ₹54L | ₹92L |
| Outstanding | ₹4L | ₹14L | ₹18L |
The journey
From service delivered to money accounted for.
Service delivered
Charge captured
Bill generated
Payment received
Receipt
Outstanding
Settlement
Reconciliation
Financial visibility
One patient
One view of the patient's outstanding balance.
A**** R**** · IPD room 402Outstanding
Total bill₹1,85,000
→
Paid₹1,40,000
=
Outstanding₹45,000
- Room & stay₹62,000
- Procedures₹48,000
- Pharmacy₹32,000
- Other₹25,000
- Diagnostics₹18,000
Payment history
₹50,000 receivedUPI
₹40,000 receivedCard
₹50,000 receivedBank transfer
Billing, payments, receipts and the pending balance sit on one record — so anyone answering the family's question is looking at the same number.
Inpatient
Keep the bill moving while the patient stays.
Keep inpatient charges, payments and the running balance visible throughout the stay, rather than discovering the complete financial picture only at discharge.
Admission
Advance
Daily charges
Interim bill
Additional services
Final bill
Settlement
IPD accountToday, 10:42 AM
- Current charges
- ₹1,46,000
- Advance paid
- ₹75,000
Current balance ₹71,000Visible from admission, not just at discharge
Reconciliation
Make every collection easier to account for.
The day's collection beside what the bank and gateway report, with the difference surfaced for review. Wisemelon shows the gap and who needs to look at it; it does not close the books for you.
System₹15,20,000
vs
Bank / gateway₹15,18,500
=
Difference₹1,500
1 transaction needs reviewToday's collection
By payment mode
- Cash
- Card
- UPI — 1 pending
- Bank
AI & voice
Ask your financial workspace.
Ask in natural language or by voice. The answer is read from the billing, collection and outstanding data the workspace already holds.
Voice input “How much is outstanding from IPD this month?”
AI understands
IPD outstanding this month — ₹14.2L.
- ₹5.3L payer
- ₹5.1L patient
- ₹3.8L corporate
“Which departments have the highest outstanding amount?”
The workspace
One workspace for the finance team.
₹184.5LBilled
₹161.2LCollected
₹23.3LOutstanding
4,821Transactions
OverviewBillingCollectionsOutstandingPaymentsReconciliationReports
| Date | Type | Amount | Status |
|---|---|---|---|
| 25 Sep | OPD | ₹4,500 | Paid |
| 25 Sep | IPD | ₹82,000 | Partial |
| 25 Sep | Lab | ₹6,200 | Paid |
| 25 Sep | Procedure | ₹38,500 | Pending |
Every angle
See revenue from every angle.
Hospital → department → service → financial detail, in one interface rather than a separate report for each dimension.
DepartmentServiceDoctorPayerPatientPayment mode
The team
Financial teams need clarity, not another billing screen.
The work is already being done. What is usually missing is one place where the four numbers that matter connect to each other.
Bills₹184.5L
Collections₹161.2L
Outstanding₹23.3L
RevenueThe whole picture
Outcomes
Financial clarity across the hospital.
01
Capture what was delivered
Connect hospital services to financial activity.
02
Know what was collected
See payment activity and the collection position.
03
See what is still outstanding
Identify pending balances and aging.
04
Understand the bigger picture
Give management a connected view of hospital financial performance.
Revenue
One revenue layer. Four connected views.
02
Empanelment & Contracts
- What terms apply?
- What tariff was agreed?
- What commercial rules govern the payer?
03
Corporate & TPA Desk
- What was authorized?
- What documents does the payer need?
- What is the payer asking on this case?
04
Claims & Revenue Recovery
- What was claimed?
- What was approved?
- What was deducted, and what still needs recovery?
Questions
Hospital finance, answered plainly.
What is hospital financial operations?
Hospital financial operations covers the processes used to manage billing, collections, outstanding balances, payments, reconciliation and financial reporting across hospital services.
What does hospital billing software manage?
Hospital billing software can manage charges for services such as consultations, procedures, diagnostics, pharmacy and inpatient services, along with invoices, payments, receipts and outstanding balances.
How does hospital billing work for OPD and IPD?
OPD billing generally records charges associated with outpatient visits and services. IPD billing accumulates charges during an inpatient stay and can bring services such as room, procedures, diagnostics and pharmacy into the patient's financial account before final settlement.
How can hospitals track outstanding payments?
Hospitals can use an outstanding view to identify unpaid or partially paid bills, amounts due, aging and the responsible patient, corporate account or payer.
What is the difference between hospital billing and claims management?
Hospital billing records the financial charges and payments associated with healthcare services. Claims management focuses on submitting and managing claims with insurers, TPAs or other payers and handling their responses.
Can hospital financial systems track both OPD and IPD revenue?
Yes. Hospital financial systems can provide separate and consolidated views of OPD and IPD billing, collections and outstanding amounts.
What financial reports do hospitals need?
Common hospital financial reports include billing summaries, daily collections, outstanding balances, payment-mode reports, department-wise revenue, service-wise revenue, doctor-wise revenue and payer-related financial reports.
Why is charge capture important in hospital billing?
Charge capture ensures that services delivered by the hospital are reflected in the patient's financial record and billing process. Missing or delayed charges can create billing discrepancies and potential revenue leakage.
How can hospitals see billed versus collected revenue?
A financial operations dashboard can compare total billed amounts with collections and outstanding balances for a selected period, department, service or other reporting dimension.
What is hospital revenue visibility?
Hospital revenue visibility is the ability to understand what has been billed, what has been collected, what remains outstanding and how financial activity is distributed across services, departments and other dimensions.
Revenue
Know where the hospital stands financially.
Connect billing, collections, outstanding amounts and financial visibility across OPD and IPD in one operational workspace.
Financial operations
- Billing captured
- Collections visible
- Outstanding reviewed
- Reconciliation