Manufacturing & Distribution

Connect your customers,
teams, and factory operations.

Manage WhatsApp conversations, collect order details through webviews, coordinate shop floor activities, and keep teams aligned with connected workflows, all through Wisemelon.

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From the first customer enquiry to the work getting done.

A warehouse worker loads a carton into a vehicle at a dispatch bay, with stacked pallets behind him.
A distributor asks on WhatsApp whether 2,000 one-inch PVC elbows are available for next week. The enquiry is assigned to Neha Joshi in sales, who replies that the stock is available and a quote will follow. A quotation record is created for Mehta Traders with Neha as owner.

Quote Q-2318Mehta Traders · 2,000 × 1″ elbow

NJNeha JoshiDue 4 PM

WhatsApp conversations

Turn customer conversations
into business progress.

Bring enquiries from customers, dealers, and distribution partners into one team inbox. Assign conversations, respond faster, and keep follow-ups from getting lost.

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A dealer from Sharma Hardware asks for bulk pricing on 50 mm ball valves and whether they can be delivered to Nashik. The conversation moves from new enquiry to assigned to Neha Joshi to replied, with a quote request created. The team inbox beside it lists other enquiries: a dispatch update, a payment reminder reply and a dealer registration.

ASAnil SharmaSharma Hardware · Dealer, NashikNew enquiryNeha Joshi · Sales

Good morning. Can you share bulk pricing for 50 mm ball valves? We’re looking at around 300 pieces a month.

Also, do you deliver to Nashik directly or through a transporter?

Routed to Sales West · assigned to Neha Joshi

Morning, Anil. For 300 a month we can offer our dealer slab. I’ve started a quote and will share it today. Nashik is on our weekly route, so delivery is direct.

Quote request created · follow-up set for Thu

Reply to Anil…

  • Availability & pricingProduct availability and price enquiries.
  • Bulk & dealer ordersBulk-order and dealer enquiries, in one place.
  • Quotation requestsTurn a question into a tracked quote.
  • Order & dispatch updatesTell customers where their order is.
  • Payment remindersApproved template reminders, with replies routed.
  • Repeat ordersFollow-ups and repeat-order engagement.

Shared team inbox · Department and agent assignment · AI-assisted replies · Conversation history · Campaigns and templates. Explore Live Chats Explore Campaigns

Webviews & forms

Move from chat
to completed forms and requests.

Give customers a simple way to share the details your team needs. Open a branded webview from a WhatsApp conversation and let customers submit enquiries, product requirements, dealer details, or order information.

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A WhatsApp message asks the customer to share their requirements and opens a branded bulk-order form. The customer fills in company, product, quantity, delivery location and contact, and submits. The form confirms the request, and the sales team receives it with all the details.

1The message

2The webview

3The team

REQ-1186 · Bulk orderReceived from webview · 11:42

Company
Sharma Hardware
Product
50 mm brass ball valve
Quantity
300 / month
Delivery
Nashik

Owner Neha Joshi · Sales WestAssigned

  • Dealer registration & onboarding
  • Product or bulk-order enquiry
  • Quotation request
  • Delivery & dispatch details
  • Service or maintenance request
  • Customer requirement forms

Collect structured information without asking customers to type everything into a chat. Forms are configured for your process; the one above is an example. Explore Webviews

Workflows & AI

Connect every step,
from enquiry to action.

Build workflows that move information to the right team, trigger follow-ups, and keep customer and internal processes moving. Use AI where it can help answer questions, understand requests, or route work.

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  1. 01Enquiry

    A distributor asks about a product on WhatsApp.

    Need 500 m of 25 mm HDPE pipe. Available?

  2. 02Webview

    The customer fills in product and quantity.

    Quantity500 m · 25 mm

  3. 03Assignment

    The enquiry goes to the right sales team.

    VKVikram K.Sales NorthRouted by region

  4. 04Follow-up

    A reminder is set if the quote isn’t sent.

    Quote dueRemind Vikram at 3 PM

  5. 05Customer update

    The customer hears as the request moves on.

    Your quote is ready. Order confirmed for Monday dispatch.

Internal workflows, too

  • Route maintenance requests to the responsible team.
  • Notify supervisors about pending work.
  • Send follow-ups when a quotation needs attention.
  • Remind teams about unresolved requests.
  • Update customers when an order reaches a configured stage.

Example workflow. Each step is configured for your process. Explore Workflow Orchestration Explore AI Agents

Shop floor management

Bring daily shop floor activities
into a connected workflow.

Coordinate work orders, shift updates, maintenance requests, quality checks, and operational tasks. Give workers and supervisors a clearer way to report progress, raise issues, and follow up on pending work.

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Line 2 · Shift A · Tue 14 OctFive stations from moulding to packing. Assembly reports a jammed feeder, then returns to running.
  1. MouldingRunning
  2. TrimmingRunning
  3. AssemblyRunningFeeder jammedRunning again
  4. Quality checkBatch 18 passed
  5. Packing1,240 of 2,000
Work orders WO-0412 In progressBack on track

1″ PVC elbow · 2,000 units for Mehta Traders

  1. Task assigned
  2. Issue reported
  3. Status updated
Owner
ARArjun Rao
Priority
High
Target
Fri 17 Oct
Station
Line 2 · Assembly
  • AR

    Arjun Rao · 07:10Assigned to Line 2, Shift A. Target 1,000 today.

  • SF

    Sam Fernandes · 10:25Feeder jammed on assembly. Maintenance request MR-88 raised.

  • SF

    Sam Fernandes · 11:05Feeder cleared, line running. 40 minutes lost.

  • Work ordersTask assignments with owners and dates.
  • Shift handoversProduction updates passed on in writing.
  • Downtime reportsRecorded by the people on the line.
  • Maintenance requestsRaised, routed and tracked to closure.
  • Quality inspectionsChecks recorded against each batch.
  • Material requestsAnd the pending tasks around them.
  • Supervisor viewProgress and unresolved issues in one place.

Start with the workflows your team needs most, then expand as your operations evolve. Wisemelon coordinates the people and tasks around your equipment; it doesn’t control machinery. Explore Workflow Orchestration Explore Ticketing

Team workspace

Keep every team clear
on what needs to happen next.

Connect customer-facing teams with the people responsible for operations. Assign conversations and tasks, organise work by department, and give managers visibility into pending requests and progress.

Sales West My work4 open

  • Quote Q-2318 · Mehta Traders2,000 × 1″ elbowDue 4 PM
  • REQ-1186 · Sharma HardwareBulk order from webviewNew
  • Gupta SalesAsked for a revised delivery dateReply due
  • Patil TradersRepeat-order follow-upThu

Operations Today6 open

  • WO-0412 · 1″ PVC elbowLine 2 · 1,240 of 2,000In progress
  • WO-0415 · 50 mm ball valveLine 1 · starts Shift BScheduled
  • Material request · brass rodStores · requested 09:40Pending
  • Dispatch · order #4471Kapoor Agencies · WedPacked

Maintenance & quality Open3 open

  • MR-88 · Assembly feederLine 2 · cleared, under watchMonitoring
  • QC · batch 19Due before 18:00 dispatchScheduled
  • Corrective action · CA-07Burrs on batch 16 · root causeOverdue
  • QC · batch 18Passed · Priya DasPassed

Overview This weekSample data

TeamOpenDone this weekOverdue

Sales14383

Operations9220

Maintenance4111

Quality2170

Needs attention 3 quotes past their due time in SalesOpen list

One connected operation,
with views that make sense for each role.

Analytics & insights

See what is moving forward,
and what needs attention.

Bring customer engagement and operational activity into clearer view. Track conversations and campaigns alongside work progress, pending tasks, and operational trends using connected data.

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Customer & commercial

Where enquiries came fromOctober · 412 enquiries
  • WhatsApp, direct186
  • Campaign replies112
  • Website webview72
  • Dealer referrals42
Webview forms: opened vs submittedlast 6 weeks

OpenedSubmitted

What this tells youMost customers who open the bulk-order form go on to submit it, so the form itself isn’t the bottleneck.

Operations

Work orders by statusthis week · 46
  • Completed25
  • In progress13
  • Scheduled5
  • Delayed3
Downtime by recorded reasonhours · October
  • Feeder jams6.5
  • Material wait4.0
  • Changeovers3.0
  • Power1.0

What this tells youFeeder jams on Line 2 cost the most time this month. A good place to schedule preventive maintenance.

Sample data. Reports show only what your connected channels, forms and records capture; downtime here is what teams recorded. Explore Analytics & BI

Knowledge & AI assistance

Help teams find
the information they need.

Connect relevant business information so AI-assisted experiences can help answer common questions, support customer conversations, and make useful information easier to access.

A new sales executive asks what details are needed for a bulk-order quotation. The assistant lists product and size, quantity and frequency, delivery location, GST number, and payment terms, citing the Sales SOP for bulk quotations, and offers to send the customer the requirements form.

Ask WisemelonAnswers from your connected knowledge

VKWhat details do we need for a bulk-order quotation?

You’ll need five things before pricing:

  1. Product and size
  2. Quantity, and whether it’s a one-off or monthly
  3. Delivery location
  4. The customer’s GST number
  5. Preferred payment terms

From: Sales SOP · Bulk quotations, v3

Send the requirements formOpen the SOP

  • Answer common product and policy questions.
  • Help customer-facing teams find relevant information.
  • Support product and process enquiries.
  • Summarise connected records, where supported.
  • Help identify the next step in a conversation or request.

Example answer. Responses depend on the knowledge and integrations you connect. Explore Knowledge Base Explore AI Agents

FAQ

Your questions, answered.

Something else on your mind?

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How can Wisemelon help manufacturing and distribution businesses?

Wisemelon helps teams manage customer conversations, collect structured information through webviews and forms, coordinate workflows, support shop floor processes, and review activity through connected insights.

Can we manage customer enquiries through WhatsApp?

Yes. Teams can use WhatsApp conversations to respond to product enquiries, handle dealer and bulk-order requests, share updates, and coordinate follow-ups using the features and workflows configured for their business.

Can customers fill out forms from WhatsApp?

Wisemelon webviews can provide a mobile-friendly experience for collecting details such as product requirements, dealer information, quotation requests, and other business inputs.

Can Wisemelon support shop floor management?

Wisemelon can be configured to coordinate operational workflows such as work orders, shift handovers, maintenance requests, quality checks, and task updates. The exact setup depends on the processes and data sources your business needs.

Can different departments manage their own work?

Wisemelon supports team coordination features such as user management, departments, permissions, assignment, and routing, depending on the configuration.

Can AI help answer customer and employee questions?

AI-assisted experiences can help with questions and requests using connected knowledge and configured workflows. Responses and actions depend on the information and integrations available to the system.

Can we track customer and operational performance?

You can review supported campaign, conversation, webview, and operational information through available analytics and connected data. The metrics depend on the events and data sources configured.

Does Wisemelon replace our manufacturing ERP or machine-control system?

Wisemelon is a connected engagement, workflow, and coordination layer. Existing ERP, inventory, production, or machine systems can remain in place, with integrations considered where available and appropriate.

Manufacturing & Distribution

From the first enquiry
to the work getting done.

Bring customer conversations, digital forms, workflows, and internal coordination together with Wisemelon. Start with the process that matters most, and build from there.

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