Wisemelon Voice Calling

Everything your
business needs
to make every
call count.

Make and receive business calls, manage customer conversations and track call performance. Add AI voice agents to handle suitable conversations, support your team and uncover more opportunities.

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A calling dashboard during a live inbound call with Leo Park: the call timer, mute, hold, transfer and end controls, the customer's details, and recent calls marked inbound or outbound with their status.
Calls PSPriya ShahAvailable

InboundOn call

LP

Leo Park+44 20 7946 0321

Customer since
2024
Plan
Studio · annual
Last call
Sep 30 · answered

Recent calls

  • Sara LopezOutbound · 6m 40sCompleted
  • Omar HaddadInbound · 10:42Missed
  • Ana NovakInbound · 3m 05sAnswered
  • Kenji ItoOutbound · 1m 12sNo answer

Business voice calling

Every customer conversation,
right where your team needs it.

Handle everyday customer conversations with business calling tools that help your team stay connected, organised and responsive.

  • Inbound callingReceive and answer customer calls.

  • Outbound callingCall customers, leads and business contacts.

  • Call managementView call status, history, duration and outcomes.

  • Team callingRoute calls to the right people and transfer them, where supported.

  • Call recordsKeep track of customer interactions and previous calls.

  • Missed call trackingSpot unanswered calls and follow up on them.

Features shown depend on your calling provider and setup. Explore AI voice calling

AI voice calling

More natural conversations.
Smarter responses.

Let AI voice agents speak with customers, understand their requests, answer questions, collect information and help move conversations forward.

An illustrative voice call. The customer asks about the annual plan; the AI voice agent offers to explain the plans and arrange a call with the team. Below: detected intent, pricing enquiry; next action, connect to sales; outcome, follow-up requested.

Customer

“I’m interested in your annual plan. Can someone explain the options?”

AI voice agent

“Certainly. I can explain the available plans and arrange a call with your team.”

Detected intent
Pricing enquiry
Next action
Connect to sales
Outcome
Follow-up requested

Illustrative example, not a live customer or real result.

  • Answer routine enquiries using approved business knowledge.
  • Make configured follow-up and reminder calls.
  • Understand natural speech and ask clarifying questions.
  • Collect customer details and qualify enquiries.
  • Use connected tools to look up information or take authorised actions, where supported.
  • Transfer calls to people when needed.
Book a Demo Explore AI Agents

Connected workflows

Let conversations
move your business forward.

Connect voice conversations to the next step in your business. Use call outcomes to start follow-ups, update supported records, route enquiries or trigger connected workflows.

  • New enquiryIncoming call → Understand request → Capture lead details → Sales follow-up
  • Appointment confirmationPlace a configured call → Confirm the preferred time → Update the status
  • Customer supportUnderstand the issue → Look up information → Route unresolved requests to the right team
  • Follow-up requestCapture interest → Record the outcome → Start the next step

Examples depend on the calling, integration and workflow capabilities available to you. Explore Workflow Orchestration

Voice analytics

See what’s happening
across every call.

Understand how your calling operations perform, see where conversations need attention and spot patterns in what customers are asking.

Metrics depend on your calling system and the capabilities enabled. Explore Analytics & BI

People and AI, working together

The right conversation,
handled the right way.

Let your team handle calls personally, use AI for suitable conversations, and bring people in when a customer needs human help.

One incoming call can end three ways: a team member handles it, an AI voice agent handles a suitable request, or the AI transfers the call to a team member with the conversation's context.

Incoming callLeo Park · Sales line

  • Handled by a person

    PS

    Priya ShahSales · on call 06:15

    A team member manages the conversation directly.

  • Handled by AI

    AI voice agentBooking confirmed · 01:48

    An AI voice agent handles a suitable, well-defined request.

  • Transferred to a person

    DK

    To Daniel KimContext: plan question, wants a callback

    The call moves to a team member when more help is needed, with context passed on where supported.

Works with Wisemelon

Connect calling
with the rest of your business.

Bring calling into the wider customer engagement process by connecting voice interactions with customer information, workflows, integrations and business intelligence.

Voice Calling

Connections depend on the products and setup you use.

FAQ

Voice calling, answered.

Wisemelon Voice Calling brings together business calling, AI-assisted voice conversations and call analytics, so you can manage customer calls and understand their outcomes.

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What is business voice calling?

Business voice calling enables companies to make and receive calls for customer enquiries, sales, support, and other business communication.

What is AI voice calling?

AI voice calling uses artificial intelligence to participate in phone conversations, understand spoken requests, respond to customers, and perform supported tasks.

What is the difference between normal voice calling and AI voice calling?

Normal voice calling allows people to communicate directly over the phone. AI voice calling adds an AI agent that can conduct suitable conversations and assist with tasks. Businesses can use either approach depending on their needs and the capabilities available.

Can businesses make and receive calls with Wisemelon?

Wisemelon Voice Calling is built for inbound and outbound business calls, with call history, duration and outcomes kept in one place. The calling features available to you depend on your calling provider and setup.

Can AI voice agents transfer calls to employees?

Where supported, an AI voice agent can transfer a call to a team member when a conversation needs personal assistance, so the customer reaches the right person.

What analytics can businesses track?

Depending on the calling system, businesses can track call volumes, answered and missed calls, duration, outcomes, and team performance. AI-specific metrics require the relevant AI calling and analytics capabilities.

Can businesses analyse what customers discuss during calls?

Where transcription and conversation insights are enabled, you can see common reasons for calling, frequent questions, recurring issues and follow-ups that are needed.

Does AI voice calling require consent?

Calling requirements depend on the location, purpose, recipient, and type of call. Businesses should follow applicable consent, preference, identification, recording, and opt-out requirements.

Voice Calling

Ready to improve the way
your business handles calls?

Bring business calling, AI-powered conversations and call insights together with Wisemelon.

Book a Demo Chat with Us