Your information is scattered
Product details, policies, FAQs and documents live in different places. Finding the right one takes time.
Content Engine
Turn your business knowledge
into content that works.
Your business information shouldn’t sit unused in documents, websites and conversations. Turn it into reusable templates, customer replies, campaign messages and personalised communication with Wisemelon.
- Returns policy.pdfDocument · 4 pages
- brightway.shop/shippingWebsite page
- ProductsTable · 128 rows
Content Engine
Using
Returns policy v3Shipping pageProducts
Creating
- WhatsApp template
- Support reply
- Campaign message
WhatsApp template · Utility
Hi {{1}}, your order {{2}} has shipped. Delivery takes 2–4 working days.
Support reply
You can return unworn items within 30 days. I’ll send you a free return label.
Campaign message
The spring linen range is here: breathable, easy to wash, from $24.
The problem
Your business knows more
than your team can use.
Businesses have plenty of information. The challenge is making it useful whenever someone needs it.
Your team keeps creating the same content
Agents rewrite similar replies and marketers recreate messages that already exist in some form.
Every response takes time
Teams search, check details and write while customers wait.
Your communication lacks consistency
Different people explain the same product or policy differently.
Personalisation is difficult at scale
Generic messages miss context, and adapting every message by hand takes too long.
Learn from your business information
Give AI the context
behind your business.
Bring relevant business information together so it can support useful content and more informed customer interactions.
- DocumentsGuides, manuals, policies, FAQsReturns policy.pdf
- WebsitesUseful pages from your site/shipping · /sizing
- Connected dataProducts, services, customersStore catalogue
- ConversationsEligible context, where permittedResolved chats
- Structured infoCollections, tables, fieldsPlans · Regions
MPDo you ship to Canada, and how long does it take?
Yes. Orders to Canada arrive in 5–7 working days, and shipping is free over $80.
Shipping page · Regions table
One connected source of business knowledge.
More ways to put it to work.
Sources are connected and refreshed in the ways your setup supports; nothing is assumed to sync automatically. Organise sources in the Knowledge Base
Templates & reusable content
Create once.
Reuse across conversations.
Turn business knowledge into content your team can use again and again.
Content Spring linen
Source
Spring linen · product sheetFabric, care, sizes, price from $24
Create for
WhatsApp templateQuick replyCampaignFollow-up
Key facts used
- 100% linen, breathable
- Machine wash at 30°
- Sizes S–XL
- From $24
Template · spring_linenAwaiting approval
New: spring linenHi {{1}}, our breathable linen range is here, sizes S–XL from $24.
Shop the range
Can I put the linen shirt in the washing machine?
Suggested quick replyYes, machine wash at 30° and hang to dry. It softens with every wash.Use reply
Campaign · Spring launchDraft
Warmer days are coming. Our new linen range is light, easy to wash and starts at $24.
Audience: opted-in customersThu 10:00
- WhatsApp templatesAnnouncements, promotions, reminders and updates.
- Support repliesAnswers built from product details and policies.
- Quick repliesRecurring answers without rewriting each time.
- Campaign contentMessages based on products, offers and audience.
- Follow-ups & remindersContent for configured workflows, such as renewals.
WhatsApp templates follow approval and messaging requirements. Send content with Campaign Management
More relevant customer replies
Better answers start
with better context.
Give your team and AI agents access to relevant business knowledge so they respond with greater consistency and relevance.
DCDaniel ChoTasklane
Today
Hi, does my subscription include additional users? We’re growing the team.
Your current subscription includes the users specified in your plan. I can check your plan details if you share your account email.
Message
- Understand the customer’s question in context.
- Use relevant product, service or policy information.
- Suggest replies agents can review and send.
- Ground AI answers in available knowledge.
- Hand over to a person when help is needed, where supported.
Illustrative conversation. Specific answers should come from actual plan and account data; replies are reviewed before sending. Answer customers with AI Agents
Keep content relevant
Your content should keep up
with your business.
Products change. Policies change. Offers change. Your content should reflect the latest available information.
-
1Before
Returns policy · v2
Items can be returned within
14 daysof delivery.Return shipping is paid by the customer.
-
2Source updated
Returns policy · v3Updated Oct 10
Items can be returned within 30 days of delivery.
Free return labels for all orders.
-
3Content refreshed
Quick reply · Returns
You can return unworn items within 30 days, and we’ll send a free return label.
Refresh suggestedReview & save
- Update source information when products or policies change.
- Rely less on outdated, copied responses.
- Use approved information for reusable content.
- Review generated content before it’s sent.
Content is refreshed from current source information through the review steps your setup uses; automatic regeneration is shown only where supported.
Use cases
Put your business knowledge
to work everywhere.
Use your business information to support more relevant communication across conversations and workflows.
Customer support
Answer common product and service questions from available knowledge.
Marketing campaigns
Prepare promotional messages and campaign content.
Sales conversations
Product explanations and responses to common objections.
Customer onboarding
Instructions, helpful information and next steps.
Renewals & payments
Reminders using connected data and configured workflows.
AI agents
Business knowledge for responses and supported tasks.
Fictional examples. Use content in Customer Journeys Connect data with Integrations
FAQ
Frequently asked questions about Content Engine
What is Wisemelon Content Engine?
Wisemelon Content Engine helps businesses use available business information to create reusable templates, customer replies, campaign messages, and other content for customer communication.
What information can it learn from?
Depending on the setup, it can use documents, website information, connected business data, and eligible customer conversation information.
Can it create WhatsApp templates?
It can help prepare reusable WhatsApp message content. Templates intended for WhatsApp Business Platform use must follow applicable template approval and messaging requirements.
Can it help customer support teams reply faster?
It can help prepare reusable replies and support context-aware responses using available business knowledge and supported workflows.
Can AI use this knowledge to answer customers?
Where AI replies are enabled, available business knowledge can provide context for responses. Accuracy depends on the quality, relevance, and freshness of the available information.
Does it automatically learn whenever business data changes?
This depends on the connected sources and update mechanisms available. Automatic synchronisation or continuous learning should only be claimed for sources and workflows that support it.
Can the content be used in campaigns and workflows?
Content can support campaigns and configured workflows where the relevant Wisemelon features and integrations are available.
Content Engine
Your knowledge has more to offer.
Turn business information into reusable content, help your team respond with confidence, and create more relevant customer communication with Wisemelon.