Knowledge Base
AI knowledge base
for businesses.
Bring your business documents, website content, FAQs, customer records and structured data together. Give connected AI access to relevant business knowledge, and use your data to support personalised communication and automated workflows.
Knowledge base3 sources shown
Plans & pricing 2026.pdfDocument
Premium: unlimited team members, priority support and monthly performance reports.
yourbrand.com/pricingWebsite
Plans renew on the same date each month. You can cancel any time before your renewal date.
CustomersCollection · 1,240 records
NamePlanRenews
Maya RaoPremiumOct 18
Leo ParkPremiumOct 24
Ana NovakPremiumOct 29
Wisemelon AIUsing your knowledge base
Which Premium customers renew this month, and what does their plan include?
Three Premium customers renew this month: Maya Rao (Oct 18), Leo Park (Oct 24) and Ana Novak (Oct 29).
Their plan includes unlimited team members, priority support and monthly performance reports. Plans renew on the same date each month.
SourcesCustomersPlans & pricing 2026.pdf/pricing
Ask about your business…
Why it matters
Why businesses need
an AI knowledge base.
Business information often lives across documents, websites, spreadsheets, customer records and separate applications. Wisemelon helps organise it and make it useful across connected AI experiences and business workflows.
One organised knowledge workspace
Shared drive
Returns & refunds policy
PDF · 4 pages · edited in May
Items can be returned within 30 days of delivery. Refunds go back to the original payment method within 5–7 working days.
Exchanges are free for Premium customers…
Website
yourbrand.com/delivery
Delivery information
Standard delivery takes 2–4 working days. Express orders placed before 2 PM arrive the next day.
Spreadsheet
CustomerPlanLast order
Maya RaoPremiumOct 3
Leo ParkStandardSep 28
Sara LopezPremiumSep 21
Omar HaddadStandardSep 14
- Scattered informationBring business knowledge into one organised workspace.
- Limited AI contextGive connected AI access to relevant, business-specific information.
- Manual follow-upsUse available business data in configured customer workflows.
Add your information
Add documents, website content,
FAQs and business data.
Bring the information your business already uses into one organised knowledge workspace.
Sources
All sources67
Documents31
Website18
FAQs14
Collections4
1Documents & files31 files
2Website contentyourbrand.com
- /pricingPlans and what’s included
- /deliveryDelivery times and costs
- /returnsReturns and refunds
- /servicesService descriptions
18 pages imported · last import Oct 9
3Structured dataCustomersProductsSubscriptionsOrders
- 1
Documents and filesUpload guides, policies, manuals, FAQs and other supported files.
- 2
Website contentImport product details, service descriptions, policies and other published pages.
- 3
Structured dataOrganise customer, product, subscription and transaction records in collections, where supported.
- 4
Knowledge managementAdd new information and keep existing content current as your business changes.
Business-specific answers
Train AI using
your business knowledge.
Give connected AI the information it needs to answer questions about your products, services, policies and business processes.
YBYour BrandWebsite chat · AI assistantOnline
CustomerWhat does your premium plan include?
The Premium plan includes unlimited team members, priority support and monthly performance reports, for $49 a month.
Would you like me to compare it with the Standard plan?
Answered from Premium · Plans collection
Type a message…
Plans PremiumUsed in this answer
- Price
- $49 / month
- Team members
- Unlimited
- Support
- Priority
- Reports
- Monthly performance
- Last updated
- Oct 2 · Priya Shah
The answer comes from a plan record. Customer-specific details are only used when the relevant record is available and permitted.
Business-specific answersRespond to relevant questions using available business information.
Consistent informationConnected AI experiences reference the same maintained knowledge.
Relevant contextMake knowledge available to AI agents and supported workflows.
Business data & automation
Manage business data and
automate customer communication.
Connect business knowledge, customer records and structured data to support customer management, personalised communication and everyday business workflows.
1Customer record
MRMaya RaoSubscriptions · Premium
- Payment status
- Pending
- Amount
- $49.00
- Due date
- Oct 10
- Preferred channel
- Marketing opt-in
- Yes
2Configured trigger
WhenPayment status is Pending
AndPending for 3 days
AndCustomer opted in to WhatsApp
ThenSend template Payment reminder
Workflow on
3Personalised message
Hi Maya! Your $49 payment for the Premium plan is still pending. Would you like to complete it now?
The Knowledge Base supplies the record. The workflow and your connected channel send the message — built with Workflow Orchestration. For multi-step journeys, see Drip Marketing.
- Customer data and CRM recordsOrganise leads, customers and interactions in tables and collections.
- Payment and subscription remindersUse connected payment or subscription data to trigger timely reminders.
- Personalised communicationUse customer details, purchases and preferences in messages and follow-ups.
- AI-powered data and actionsLet connected AI agents retrieve records and assist with configured tasks.
- Data-driven workflowsUse record changes to trigger follow-ups, updates and other configured actions.
- Knowledge gapsUse recurring questions to find information that needs adding or improving.
Continuous improvement
Keep your business knowledge
up to date.
As your business changes, maintain your knowledge base and use available data to see where information needs attention.
-
01
Add new information
Upload new documents, import updated website content and maintain structured records.
Shipping policy v3.pdfUploaded today · replaces v2New
-
02
See what needs attention
Use interaction patterns and business data to spot recurring questions, gaps or outdated content.
Recurring questions · last 30 days
Do you ship to Canada?Asked 14 timesNo answer found
Can I pause my subscription?Asked 9 timesMay be outdated
What are your weekend hours?Asked 6 timesAnswered
-
03
Update knowledge and workflows
Update the information and make it available to connected AI and configured automations.
Shipping policy · v3Now covers Canada and international ordersLive
Available toWebsite chat agentSupport agent
Updates are made through your team’s knowledge management process; the AI model doesn’t retrain itself after every conversation. For wider reporting, see Analytics & BI.
Connected AI & workflows
Connect business knowledge
to AI agents and workflows.
Make relevant business information available to connected AI capabilities, customer experiences and configured automations.
Hi, do you deliver on Sundays? I need my order by the weekend.
We don’t deliver on Sundays, but Express orders placed before 2 PM on Friday arrive on Saturday. Would you like to switch your order to Express?
Answered from yourbrand.com/delivery
Yes please.
Order change handed to the order team
LPLeo ParkLeads · added from website form
Visible to AI agentsName, plan, last order, open questions
Not shared with AIPayment details
WhenNew record in Leads
ThenAssign to Sales team
AndSend welcome message
What is an AI knowledge base?
An AI knowledge base is an organised source of information that connected AI systems can use to answer questions and support tasks. Wisemelon helps businesses organise documents, website content, FAQs, and structured data for use across supported AI experiences and workflows.
How can I train AI with my business documents?
Upload supported documents and organise the relevant information in your knowledge base. Connect that knowledge to the AI capabilities you want to use so they can reference available business information.
Can I add website content and structured data?
Yes. Website content can be imported through supported ingestion capabilities, while structured business information can be organised in tables and collections.
Can I manage customer and CRM records?
The Knowledge Base can organise structured customer and business records where supported. CRM integrations and workflows can use relevant information according to their configuration and permissions.
Can I automate payment and subscription reminders?
Payment or subscription data from a supported source can trigger reminders through configured workflows, provided the required data, conditions, and messaging channel are available.
Can AI learn from customer interactions?
Available interaction patterns can help identify recurring questions and knowledge gaps. How these insights are collected and incorporated depends on the configured product capabilities.
Does the Knowledge Base update automatically?
New information can be added and existing information updated through the supported knowledge management process. Automatic updates depend on the specific ingestion and workflow capabilities enabled in the setup.
Can multiple AI agents use the same knowledge?
Business knowledge can be made available to multiple connected AI experiences where the relevant integrations, permissions, and configurations are supported.
What types of information can I add?
Supported sources may include documents, website content, FAQs, and structured data. Available formats and ingestion options depend on the platform’s supported capabilities.
Knowledge Base
Build a knowledge base
that powers your business AI.
Bring business information together, give AI the context it needs, and connect your knowledge to customer communication and automated workflows.